Experience
5 - 7 yrs
Job Location
Noida, India
Vacancy
1
Designation
Servicenow Developer
Job Type
Not specified
Job Description
The ServiceNow Developer is responsible for designing, developing, implementing solutions within the Service Now platform to meet business needs
Responsibilities
Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform
Can break down the requirements, develop and demo the dashboards and reports to end user/clients
Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after the upgrade
Coordinate and solve complex technical data and transformation issues
Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow
Create and maintain system design and operations documentation
Strength in building and maintaining the client relationship
Strong ability to prioritize a multitude of client requests and requirements
Well-organized self-starter and strong ability to work remotely in a self-directed capacity across multiple engagements
Skills required
5 to 7 years of experience of overall service management with a strong working knowledge of various ServiceNow applications such as Incident Management, Problem Management, Change Management, Asset Management and Service Catalog/Service Request
Develop/administer/customize various modules within ServiceNow
Create Incident template forms
Develop and analyze reports, dashboard views
Significant experience in ITBM Configuration and Administration Development, Customization, Migration, Upgrade, and version standardization of ServiceNow Experience developing and customizing core
ITBM applications such as Ideation, Demand, PPM, Resource Management
ServiceNow Scripting experience (JavaScript) to develop script including macros, business rules, UI policies, etc
Provide consultation services to leadership regarding optimal usage of the platform
Interact with internal customers to scope and build out new and existing workflows that adhere to best practices
Data analysis
Administration & Enhancements/ Development of Service Catalog
Facilitate/administer/support Change tickets
Audit Change tickets with respect to Change Management program policies
Facilitate Change Advisory Board meetings
Support end-user assistance requests
Process Incident and routine work request (RITM) tickets assigned to department
Other duties as assigning
Excellent oral and written communication skills
ServiceNow Systems Administrator Certification
ServiceNow Certified Implementation Specialist or ability to attain within 90 days of start date
Working knowledge of Agile
Qualification
ServiceNow Systems Administrator Certification is must
ServiceNow Certified Implementation Specialist or ability to attain within 90 days of start date
Candidates must have 6 plus years of total experience and a bachelor s degree at least
Experience/Knowledge with Agile and DevOps principles
Should have worked with cross functional teams
Should possess strong Analytical, Problem Solving, Leadership, Negotiation, and liaising skills
Strong client engagement and Presentation skills
Should be an excellent team player