Roles and Responsibility

The Role 6mts Engagement

The ServiceDesk Engineer will be responsible for supporting Constant Contact's end user computing systems. As an important member of a small team in a fast-paced environment, this role will require both strong intellectual agility and hands-on technical skill.

This position will work in the IT End Users Services Department and be involved with assisting in configuring laptops, provisioning users access in various applications and work on break/fix user reported issues.

Here's What You'll Bring

2-5 years of experience
Excellent Windows, Mac, and Google Suite troubleshooting skills, as well as hardware trouble shooting skills
Must be curious, eager, open to learning, and independent
Great with people and customer focus
Excellent attention to detail, soft skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills REQUIRED
Hands-on experience with Windows/Mac OS environments
Ability to create and maintain internal and external knowledge articles, support documents including SOPs, and technical configurations documents
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources

Here's What You'll Do

Identify, log and resolve technical problems with software applications or user systems in a ticketing tool
Participate in office expansion projects and help with desk setup post office move and ensure network connectivity is maintain for office desk and labs
Work closely with the sysadmin and infrastructure teams to troubleshoot more complex issues
Provide Mac and iOS support, while working on MDM software.
While working within ticketing system, ensure that work is carried out within agreed service levels and in accordance with guidelines
Provide positive customer experiences when working with users
Building, Implementing, maintaining and administering end user compute devices and related computing environments including systems software, applications software, hardware, and configurations
Using innovative methods and technologies to identify and solve problems related to performance, reliability and availability of systems
Duties will include troubleshooting and repairs of Windows, Mac OSs, Google Suite products including email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation
Provides advice and guidance to colleagues regarding incidents, requests and tasks

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Service Desk Engineer

Job Description

No Referrers Available