Job Description
JOB DESCRIPTION
ProfileJob TitleSenior ManagerDepartmentOperationsLocation / UnitSarvodaya Hospital, Sector-8, FaridabadPosition Reports toSenior General Manager - OperationsKey RelationshipAll doctors, All nurses, All paramedical staff, Guest Relations and all HODs.Main Objective of the RoleResponsible for the day-to-day management and strategic planning of various operational functions.Key Responsibilities Strategic Planning: Develop and implement strategies and plans to improve operational efficiency, enhance patient satisfaction, and achieve organizational goals.
Budget Management: Prepare, manage, and monitor the operational budget to ensure cost-effective operations while maintaining high-quality patient care.
Process Improvement: Identify and lead process improvement initiatives to streamline operations, reduce inefficiencies, and enhance workflow across various departments.
Quality Assurance: Monitor and maintain quality standards, ensuring that healthcare services meet or exceed regulatory requirements and industry best practices.
Team Leadership: Supervise, mentor, and manage teams within the operations department, including staff in areas such as facilities management, logistics, supply chain, and administrative services.
Compliance: Ensure compliance with healthcare regulations, including NABH, AACI and other relevant standards, and work closely with compliance officers to address any issues.
Resource Management: Optimize resource allocation, including staffing, equipment, and facilities, to meet patient demand and maintain operational efficiency.
Emergency Preparedness: Develop and implement emergency response and disaster recovery plans to ensure the healthcare facility can respond effectively to crises.
Data Analysis: Utilize data and key performance indicators (KPIs) to assess operational performance and make data-driven decisions to improve processes and patient outcomes.
Major Job Qualifications / Specific SkillsRequired Education:Bachelors degree/ Masters in Business Administration/Healthcare Administration or the other equivalent degree
Preferred Education:
Graduation/Masters Experience:12-18 Years+Knowledge and Specific Skills:Strong leadership and management skills
Strong Communication skillsRequired Critical Behavioral Competencies
(Refer to Annexure for definitions)
- Passion for Excellence
- Result Orientation
- Coaching Empowerment & Team Development
- Communication Skill
- Customer Focus
- Risk Taking
- Integrity & Ethics
- Service Orientation
- Building Relationships & Partnerships
- Leadership & Influencing
- Strategic Thinking & Execution
- Planning & Organizing
- Problem solving and Decision Making
- Functional Expertise
- Negotiation
Interested can share their CVs on manjul.maheshwari@sarvodayahospital.com and can reach on 9810094625