Experience
12 - 15 yrs
Job Location
Pune, India
Vacancy
1
Designation
Operations Manager
Job Type
ONSITE
Job Description
-
Minimum of 12 year s out of which atleast 8 years of IT Infrastructure Operations/ Datacenter Operations & Management Strong Techno-operational/ Business Orientation and Cost Sensitive with ability to balance decisions between Automation and People & Infrastructure Availability
- Strong Leadership/ Team Building/ Decision Making attribute Previous experience in handling the Technical team with people Manager role
- Demonstrated success in creating a delivery organization using Enterprise IT Systems Management Tools & managing it either for a F-500 company or for a leading IT Service Company
- Expertise in Defining Process and ensure the implementation within the Service Delivery Explicit knowledge of client Service Level Agreement, Delivery floor KPI measurement, defining the run books relevant to Infrastructure delivery, client delivery reviews Organization; exposure to ITIL Best Practices is necessary
- Previous experience in handling any Global Banking client with an adequate knowledge of Banking client security compliances, experience in handling Infrastructure delivery ( Production & Non production) linked to client business critical applications in a high secured Off-shore delivery centers
- Conduct Weekly and Monthly connects with Client SPOCs (Director/AVP level)
- Ensure CSAT ratings are more than 4.5 consistently and create Service Improvement Plans in case ratings DIP
- Open to Intensive Travel both inbound and out boundBehavioral Skills: Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours
- Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project
- Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
- Train and coach members of project groups to ensure effective knowledge management activity
- Qualification: Bachelor s degree in Engineering (in Computer Science/ Electrical/ Electronic/ Communication), Full time graduation in any of technical streams (MCA) Certification: ITIL, any Technical Certification