Receptionist / Patient ( Females Only)

Position Summary
We are seeking a warm, organized, and proactive Receptionist/Patient care Executive to be the first point of contact for our patients. You will play a crucial role in ensuring a positive patient experience, managing front desk operations, coordinating schedules, handling billing, and supporting the smooth daily functioning of our center.

Key Responsibilities

• Patient Experience & Front Desk Management
• Warm Welcome: Greet every patient warmly, guide them properly, and ensure they feel comfortable and valued from the moment they arrive
• Waiting Area Management: Efficiently manage waiting areas, address basic patient queries, and strive to ensure minimal waiting times
• Positive Atmosphere: Maintain a welcoming, calm, and professional front desk environment
• Patient Scheduling and Coordination
• Appointment Management: Accurately schedule and reschedule patient appointments, diligently working to avoid clashes and delays
• Inter-Departmental Coordination: Coordinate timings effectively between doctors, therapists, and patients on a daily basis to optimize flow and service delivery
• Billing, Payment Collection & Reconciliation
• Accurate Billing: Generate bills promptly and accurately for services rendered
• Payment Processing: Collect payments through various methods (cash, card, UPI) and update the billing system meticulously
• Daily Reconciliation: Perform daily reconciliation of all payments received and prepare comprehensive reports for the Center Manager
• Stock and Inventory Management Inventory Oversight: Maintain sufficient stock levels of therapy materials, oils, linens, disposables, and wellness products
• Replenishment Alerts: Proactively inform the Center Manager in a timely manner about low stock or replenishment needs to prevent shortages
• Housekeeping & Maintenance Supervision
• Cleanliness Standards: Ensure therapy rooms, waiting areas, washrooms, and the entire clinic premises are maintained at a high standard of cleanliness at all times
• Basic Maintenance: Identify and assist in resolving basic maintenance issues (e
• g, lights, AC, plumbing) immediately by coordinating with registered vendors
• Therapy Material Handling
• Material Preparation: Ensure therapists receive the correct therapy materials (eg, oils, potlis) daily, precisely as per individual treatment plans

Qualifications & Skills

• Previous experience in a front desk or customer service role, preferably in a healthcare or wellness setting
• Excellent communication and interpersonal skills, with a patient-first approach
• Strong organizational abilities and attention to detail
• Proficiency in scheduling software and basic computer applications
• Ability to handle multiple tasks efficiently in a fast-paced environment
• A compassionate and empathetic demeanor
• Any Graduate