Job Description
Job Summary:
Position Summary
We are seeking a warm, organized, and proactive Receptionist/Patient care Executive to be the first point of contact for our patients. You will play a crucial role in ensuring a positive patient experience, managing front desk operations, coordinating schedules, handling billing, and supporting the smooth daily functioning of our center.
Key Responsibilities
Patient Experience & Front Desk Management
Warm Welcome: Greet every patient warmly, guide them properly, and ensure they feel comfortable and valued from the moment they arrive.
Waiting Area Management: Efficiently manage waiting areas, address basic patient queries, and strive to ensure minimal waiting times.
Positive Atmosphere: Maintain a welcoming, calm, and professional front desk environment.
Patient Scheduling and Coordination
Appointment Management: Accurately schedule and reschedule patient appointments, diligently working to avoid clashes and delays.
Inter-Departmental Coordination: Coordinate timings effectively between doctors, therapists, and patients on a daily basis to optimize flow and service delivery.
Billing, Payment Collection & Reconciliation
Accurate Billing: Generate bills promptly and accurately for services rendered.
Payment Processing: Collect payments through various methods (cash, card, UPI) and update the billing system meticulously.
Daily Reconciliation: Perform daily reconciliation of all payments received and prepare comprehensive reports for the Center Manager.
Stock and Inventory Management
Inventory Oversight: Maintain sufficient stock levels of therapy materials, oils, linens, disposables, and wellness products.
Replenishment Alerts: Proactively inform the Center Manager in a timely manner about low stock or replenishment needs to prevent shortages.
Housekeeping & Maintenance Supervision
Cleanliness Standards: Ensure therapy rooms, waiting areas, washrooms, and the entire clinic premises are maintained at a high standard of cleanliness at all times.
Basic Maintenance: Identify and assist in resolving basic maintenance issues (e.g., lights, AC, plumbing) immediately by coordinating with registered vendors.
Therapy Material Handling
Material Preparation: Ensure therapists receive the correct therapy materials (e.g., oils, potlis) daily, precisely as per individual treatment plans.
Qualifications & Skills
- Previous experience in a front desk or customer service role, preferably in a healthcare or wellness setting.
- Excellent communication and interpersonal skills, with a patient-first approach.
- Strong organizational abilities and attention to detail.
- Proficiency in scheduling software and basic computer applications.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- A compassionate and empathetic demeanor.
- Any Graduate