Experience
2 - 4 yrs
Job Location
Gurugram, India
Vacancy
1
Designation
Product Support Specialist
Job Type
ONSITE
Job Description
The impact you will make.
We are currently seeking a skilled and motivated SQL, C# Dot Net, and Angular Technical Support Engineer to join our team.
You will play a crucial role in providing technical support and troubleshooting for software applications developed using C# and SQL technologies.
Your primary responsibility will be to assist users in resolving softwarerelated issues and ensuring the smooth operation of our applications.
What you will do.
Major Responsibilities/Activities: Provide technical support to end-users and customers by addressing their queries and troubleshooting software-related issues related to SQL databases, C# Dot Net, Angular, and Azure services.
Analyze and diagnose problems reported by users, and work towards timely and effective resolutions.
Collaborate with development teams to investigate and resolve complex issues that require code-level debugging and analysis.
Document and maintain a knowledge base of known issues, troubleshooting steps, and solutions to facilitate efficient customer support.
Communicate effectively with users, both technical and non-technical, to understand their concerns and provide appropriate solutions.
Collaborate with cross-functional teams to identify and implement process improvements and enhancements to optimize support services.
Assist in the deployment and configuration of software applications, including database setup and migrations.
Keep up to date with the latest technologies, trends, and best practices in C# Dot Net, Angular, and SQL development to provide effective support and guidance.
Provide training and guidance to junior support team members when required.
Required to work in rotational shifts during US business hours to support the customers.
What you will bring.
Minimum of 2-3 years of professional experience in software support or application development using SQL, C# Dot Net, Angular.
Strong knowledge of SQL queries, and relational database concepts.
Good knowledge in C# Dot Net, Angular and solid understanding of OOPS concepts.
Experience in troubleshooting and debugging complex software applications, including hands-on experience with debugging tools and techniques.
Excellent problem-solving and analytical skills to identify root causes and propose effective solutions.
Strong communication and interpersonal skills to interact with users of varying technical backgrounds.
Ability to work independently and prioritize tasks effectively in a fast-paced support environment.
Experience with customer support ticketing systems and CRM software is a plus.
Good to have working experience in Azure Services.
What we would like to see.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Healthcare revenue cycle experience preferred;.
Customer Service experience preferred;.
Salesforce com experience a plus.
We are currently seeking a skilled and motivated SQL, C# Dot Net, and Angular Technical Support Engineer to join our team.
You will play a crucial role in providing technical support and troubleshooting for software applications developed using C# and SQL technologies.
Your primary responsibility will be to assist users in resolving softwarerelated issues and ensuring the smooth operation of our applications.
What you will do.
Major Responsibilities/Activities: Provide technical support to end-users and customers by addressing their queries and troubleshooting software-related issues related to SQL databases, C# Dot Net, Angular, and Azure services.
Analyze and diagnose problems reported by users, and work towards timely and effective resolutions.
Collaborate with development teams to investigate and resolve complex issues that require code-level debugging and analysis.
Document and maintain a knowledge base of known issues, troubleshooting steps, and solutions to facilitate efficient customer support.
Communicate effectively with users, both technical and non-technical, to understand their concerns and provide appropriate solutions.
Collaborate with cross-functional teams to identify and implement process improvements and enhancements to optimize support services.
Assist in the deployment and configuration of software applications, including database setup and migrations.
Keep up to date with the latest technologies, trends, and best practices in C# Dot Net, Angular, and SQL development to provide effective support and guidance.
Provide training and guidance to junior support team members when required.
Required to work in rotational shifts during US business hours to support the customers.
What you will bring.
Minimum of 2-3 years of professional experience in software support or application development using SQL, C# Dot Net, Angular.
Strong knowledge of SQL queries, and relational database concepts.
Good knowledge in C# Dot Net, Angular and solid understanding of OOPS concepts.
Experience in troubleshooting and debugging complex software applications, including hands-on experience with debugging tools and techniques.
Excellent problem-solving and analytical skills to identify root causes and propose effective solutions.
Strong communication and interpersonal skills to interact with users of varying technical backgrounds.
Ability to work independently and prioritize tasks effectively in a fast-paced support environment.
Experience with customer support ticketing systems and CRM software is a plus.
Good to have working experience in Azure Services.
What we would like to see.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Healthcare revenue cycle experience preferred;.
Customer Service experience preferred;.
Salesforce com experience a plus.