Product Support Specialist

We are looking for a proactive and customer-focused Product Support Executive to assist users in effectively using our products. The role involves troubleshooting issues, providing timely support, and working closely with internal teams to ensure a smooth customer experience.

Key Responsibilities

• Provide technical and functional support to customers via phone, email, chat, or ticketing systems
• Understand product features and guide users on proper usage
• Diagnose, troubleshoot, and resolve product-related issues in a timely manner
• Escalate complex issues to the relevant internal teams and follow up until resolution
• Document customer interactions, issues, and solutions accurately
• Assist in product testing, feedback collection, and continuous improvement
• Create and update support documentation, FAQs, and user guides
• Ensure high levels of customer satisfaction

Required Skills Qualifications

• Bachelor s degree in any discipline (technical background preferred)
• 0-2 years of experience in product support / customer support
• Good understanding of software products / applications
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Familiarity with CRM or ticketing tools is an added advantage