Experience
1 - 3 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Customer Support Executive
Job Type
Not specified
Job Description
Roles and Responsibility
- Respond to customer inquiries and resolve issues professionally and promptly.
- Provide exceptional customer service through various channels, including phone, email, and chat.
- Resolve complaints and concerns in a fair and efficient manner.
- Collaborate with internal teams to improve overall customer experience.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to upsell and cross-sell products or services.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Proficient in using computer software and technology.
- Ability to work collaboratively as part of a team.
- Strong attention to detail and organizational skills.