Experience
3 - 8 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Product Support Engineer
Job Type
ONSITE
Job Description
Core Duties
- Handle India Payroll product support.
- Rolling out fixes and upgrades to software, as needed.
- Proven ability to troubleshoot software, understand customer requirements workflow and resolve more advanced issues working within escalation procedures.
- Good to have understanding on at least one of the programming languages (VB 6.0 / VB.NET / ASP.NET).
- Operational support experience ability to capture the user environment during trouble shooting work towards speedy and accurate resolutions for client issues.
- Excellent problem-solving, strong written verbal communication and documentation skills
- Obsessed with customer support and delighting the customers.
- Strong experience in SQL Queries / Stored Procedures / Views / Functions etc
Knowledge, Skills and Abilities
- Candidate with experience in VB 6.0 VB.NET, SQL Server 2014/17 and above (DDL, DML, DCL and TCL).
- Experience in crystal reporting.
- Excellent problem solving/ organizational skills.
- Experience in ASP.net, IIS is an added advantage.
- Experience in handling HRMS product is an added advantage.
Strong knowledge in India payroll and statutory laws is added advantage
Education
Bachelor s degree in a computer-related degree program or equivalent work experience