Experience
5 - 10 yrs
Job Location
Kolkata, India
Vacancy
1
Designation
Product Support Engineer
Job Type
ONSITE
Job Description
Product Support Engineer
- Understand omni channel communication technologies and their role in the contact center
- 5+ Years of experience as a product support engineer.
- Good listening and comprehension skills.
- Quick on your feet while consultatively working with the end customer to implement the solution
- A natural ability to dig in and resolve technical issues in structured manner
- Have a commitment to excellence in taking care of our customers and expect the same from others
- Windows operating systems, MS SQL, IIS,
- Hands-on experience on Log analysis, troubleshooting
- Familiarity with IP Networking, SQL, and Rest APIs, Linux
- Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
- Previous experience with outbound contact center products is a plus
Contact Center Outbound, SQL, AWS, Linux, Nginx, Redis