Job Description
Job Responsibility:
• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated
supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client
information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management
Knowledge, Skills and Other Abilities:
• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.
Educational & Essential Experience:
• Bachelor's Degree or Undergraduate dropouts
• 6 Months BPO or travel experience
• Excellent Written and spoken communication, business technical writing
• Computer Skills ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts
(including night shifts)
• Open to work in a blended environment(Voice &Chat/Email