Job Description
ROLE OVERVIEW
The Operations Head Mentorship will lead and scale Drishtis mentorship programme across UPSC and State PCS verticals. This is a leadership role responsible for designing the mentorship operational framework.
KEY RESPONSIBILITIES
Design and own the end-to-end mentorship delivery model from designing a course to onboarding students and smooth functioning of the programs.
Tracking student engagement rate, session completion, satisfaction scores, and conversion to course renewals.
Establish an SOP-driven workflow for mentor-student assignment, escalation handling, and conflict resolution.
Co-ordinating with various teams including Content, Website, Tech, Marketing etc to align and optimise mentorship operations.
Present monthly operations report to senior leadership.
Explore and pilot group mentorship, peer-learning cohorts, and alumni mentorship models.
REQUIRED QUALIFICATIONS
Graduate / Postgraduate
1 3 years in EdTech, coaching operations, or student success leadership
Prior experience managing a team
Strong data orientation comfortable reading dashboards and building reports
Proficiency in MS Excel and other tools
PREFERRED SKILLS
Personal familiarity with UPSC preparation journey (appeared or cleared is a plus)
Experience designing SOPs and program schedules from scratch
Fluency in Hindi and working English