Job Description
We are looking for a proactive and technically strong Support Engineer to provide production and application support for modern cloud-native applications built on ReactJS, FastAPI/Django, and Azure services. The ideal candidate should have hands-on experience in monitoring, troubleshooting, incident management, root cause analysis, and operational support across frontend, backend, APIs, search, and cloud infrastructure components.
This role requires strong analytical skills, a customer-first mindset, and the ability to work closely with development, DevOps, and product teams to ensure high application availability, performance, and reliability.
Required Technical Skills
Application & Platform Support
- Strong experience in application support / production support / site support for cloud-hosted applications.
- Good understanding of frontend support for ReactJS applications.
- Experience supporting Python-based APIs, preferably FastAPI and Django.
- Knowledge of REST APIs, request/response lifecycle, API authentication, and debugging tools such as Postman.
Required Technical Skills
Application & Platform Support
- Strong experience in application support / production support / site support for cloud-hosted applications.
- Good understanding of frontend support for ReactJS applications.
- Experience supporting Python-based APIs, preferably FastAPI and Django.
- Knowledge of REST APIs, request/response lifecycle, API authentication, and debugging tools such as Postman.
Azure Services
- Hands-on experience with:
- Azure Static Web Apps
- Azure App Service
- Azure Container Apps
- Azure API Management (APIM)
- Azure Log Analytics
- Application Insights
- Ability to monitor application health, analyze telemetry, and troubleshoot deployment/runtime issues in Azure.
Search / AI Services
- Experience supporting solutions built with:
- Azure AI Search
- Azure AI Foundry (or Azure OpenAI / AI service integrations)
- Familiarity with troubleshooting search indexing, query issues, search relevance, and AI workflow/service connectivity.
Data & Caching
- Working knowledge of:
- Redis
- PostgreSQL
- Ability to troubleshoot query performance, connection issues, caching behavior, and data-related problems.
Monitoring & Troubleshooting
- Strong experience in:
- Log analysis
- Incident triaging
- Root cause analysis (RCA)
- Alert handling
- Performance troubleshooting
- Familiar with dashboards, telemetry, metrics, and distributed application monitoring.