Experience
4 - 9 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
L2 Support Engineer
Job Type
Not specified
Job Description
- Job Title: L2 Support Engineer
- Industry: Information Technology & Services
- Number of Position: 2 Openings
- Years of Experience: 4 years +
- Location: Mumbai & Bangalore
- Resolve escalated desktop support tickets involving hardware failures, OS corruption, and complex application issues.
- Perform hardware diagnostics, repair, and replacement laptops.
- Resolve SSD/HDD, RAM, battery, motherboard-related issues
- Troubleshoot Windows and macOS hardware OS interaction issues (driver conflicts, firmware, BIOS/UEFI updates).
- Advanced troubleshooting of network connectivity issues, including: DNS resolution, IP conflicts, DHCP failures
- Support and configure networked peripherals (printers, telephone).
- Domain joining, OU Movements
- Support Microsoft 365 applications and configuration with user configurations.
- Outlook profile corruption, PST/OST issues, OneDrive configuration & Sharepoint knowledge.
- Teams audio/video and network performance issues.
- Basic knowledge of VC Conferences devices.
- Coordinate with network, security, and infrastructure teams for issue resolution.
- Knowledge of security, encryption, MFA, and executive-level data handling.
- Manage and resolve incidents and service requests promptly and efficiently.
- Maintain detailed technical documentation and knowledge base articles.
- Be proficient with English while coordinating with user.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.