L2 Support Engineer

Job Summary

Radiant Info Solutions is looking for a skilled and customer-focused L2 Support Engineer to join our technical support team in Gurugram. The ideal candidate will be responsible for resolving escalated IT issues, troubleshooting infrastructure and end-user environments, and ensuring smooth day-to-day IT operations. The role requires strong technical troubleshooting capabilities, good communication skills, and the ability to independently handle complex incidents while coordinating with L1 teams, OEMs, and internal stakeholders.

Responsibilities

• Provide L2 technical support for desktops, laptops, printers, operating systems, and IT peripherals.
• Troubleshoot hardware, software, network, and connectivity-related issues.
• Perform troubleshooting of LAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN, and related network issues.
• Support Windows operating systems, applications, user accounts, and system configurations.
• Assist with server, network, endpoint, and IT infrastructure troubleshooting.
• Support IT installations, upgrades, migrations, and other infrastructure activities as required.

Required Skills

• Strong knowledge of Windows OS and desktop troubleshooting.
• Good understanding of networking fundamentals TCP/IP, DNS, DHCP, LAN/WAN and Wi-Fi.
• Hands-on experience with hardware troubleshooting and peripheral configuration.

Education / Qualifications

• Education: Diploma / BCA / B.Tech / BE / equivalent IT qualification.

Job Details

• Position: L2 Support Engineer
• Location: Gurugram, Haryana
• Employment Type: Full-Time
• Experience: 3+ Years

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.