Java Production Support

Job Title: Java Production Support Engineer

Experience:

7+ Years

Job Type:

Permanent | Full-Time

Location:

Gurugram

Notice Period:

Immediate to 30 Days Preferred

Job Description

We are looking for an experienced Java Production Support Engineer to join our team. The ideal candidate should have strong expertise in L2/L3 Production Support, Java, Spring Boot, incident management, and application troubleshooting in enterprise environments.

Key Responsibilities

• Provide L2/L3 production support for Java-based applications.
• Monitor application health and respond quickly to production incidents.
• Perform incident, problem, and change management following ITIL processes.
• Troubleshoot application, API, and database-related issues.
• Analyze logs and perform root cause analysis (RCA).
• Coordinate with development, infrastructure, and business teams to resolve production issues.
• Support production deployments and release activities.
• Participate in on-call support and ensure application availability.
• Prepare incident reports and maintain production support documentation.

Mandatory Skills

• Java
• Spring Boot
• Production Support (L2/L3)
• Incident Management
• Change Management
• Problem Management
• ITIL Framework
• MongoDB (Preferred)
• ReactJS (Basic Understanding)
• Monitoring & Troubleshooting
• Stakeholder Management

Good to Have

• Splunk
• Elastic (ELK)
• APM Tools (Dynatrace/AppDynamics/New Relic)
• AWS Cloud
• Linux
• SQL

Desired Candidate Profile

• 7+ years of IT experience with strong production support exposure.
• Hands-on experience supporting Java and Spring Boot applications.
• Experience working in 24x7 production support environments.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management skills.
• Willingness to participate in on-call support.

If you're interested, apply with your updated resume.