Job Description
IT Support Engineer
India, Remote
Prescient Security is seeking a proactive and detail-oriented IT Support Engineer to serve as a key member of our IT team. This role combines hands-on end-user support (Level 1/Level 2), remote onboarding/offboarding, systems administration, and IT security compliance responsibilities. The ideal candidate is comfortable both troubleshooting day-to-day technical issues and owning compliance-driven initiatives such as SOC 2 audit support, access reviews, and Vanta control remediation. This is a role suited to someone who enjoys variety, takes ownership, and communicates clearly with employees at all levels.
Key Responsibilities
IT Support & Ticket Management
- Own and resolve Level 1 and Level 2 support tickets, ensuring timely and effective resolution in line with SLAs.
- Document troubleshooting steps, resolutions, and recurring issues to build out internal knowledge base content.
Onboarding & Offboarding
- Manage end-to-end onboarding and offboarding processes for a fully remote environment, including account provisioning, hardware setup/shipping, and access deprovisioning.
- Deliver new hire IT presentations as part of the onboarding program, covering systems, security expectations, and available tools/resources.
- Coordinate with HR and department leads to ensure a smooth, secure, and well-documented employee lifecycle experience.
Systems Administration (Intune / MDM)
- Serve as the owner (not just an administrator) of Microsoft Intune and MDM processes for both Windows and Mac endpoints, with a primary focus on Windows.
- Design, maintain, and improve device compliance policies, configuration profiles, and enrollment workflows.
- Ensure endpoints remain secure, compliant, and properly managed throughout their lifecycle.
Compliance, GRC & Security
- Use Vanta to continuously monitor security controls, investigate failing tests, and drive remediation to closure.
- Support SOC 2 and other compliance audits by gathering, organizing, and providing evidence and documentation to auditors.
- Assist with broader GRC (Governance, Risk, and Compliance) initiatives, including policy adherence and risk tracking.
- Own quarterly user access reviews, coordinating with system owners to validate and certify appropriate access levels.
Required Skills & Qualifications
Technical Expertise
- Proficiency with Microsoft 365 Admin Center, Google Workspace, and Jira.
- Familiarity with Vanta or similar compliance automation tools.
- Understanding of GRC frameworks and SOC 2 audit requirements.
Experience
- 3+ years in a mid/senior IT support or systems administration role (Level 2 or higher).
- Experience supporting a global, distributed user base.
Soft Skills
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and documentation skills.
- Excellent people skills.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Experience with AWS and Azure environments.
- Knowledge of identity and access management (IAM) best practices.
- Familiarity with security auditing tools and compliance reporting.
Optional Certifications
- Microsoft 365 Certified: Fundamentals (MS-900)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
- CompTIA A+, Network+, Security+