Experience
2 - 5 yrs
Salary (CTC)
₹1.5L - ₹4L
Job Location
Gurugram, India
Vacancy
6
Designation
Information Technology Support Engineer
Job Type
Not specified
Job Description
IT Support Responsibilities
Manage and administer Microsoft 365 Admin Center, Entra ID (Azure AD), Intune, and
Exchange Online portals.
Configure and manage user accounts, mailboxes, licenses, shared mailboxes, and
distribution groups and Manage mail flow rules, transport rules, anti-spam, and anti
phishing configurations.
Implement and manage Multi-Factor Authentication (MFA) and Conditional Access
Policies.
Manage Microsoft Intune for device enrollment, endpoint compliance, and application
deployment.
Configure and maintain Data Loss Prevention (DLP) policies for email and endpoint
security.
Support Microsoft Teams, SharePoint Online, OneDrive, Outlook, and Office 365
applications.
Provide remote and onsite support for desktops, laptops, printers, and business
applications.
Manage onboarding/offboarding activities, IT asset inventory, and endpoint compliance.
Coordinate with vendors for hardware replacement and warranty support.
Maintain technical documentation, SOPs, and incident reports.
Network Support Responsibilities
Manage and support LAN, WAN, WiFi, and Internet network infrastructure. Configure and troubleshoot IPSec Tunnel VPN connectivity between branch offices and
HO locations.
Manage VLAN configuration, network segmentation, and inter-VLAN routing.
Configure and troubleshoot routing, NAT, ACLs, failover, and switching in Cisco routers
and switches.
Configure and maintain firewall policies, NAT rules, and user access controls.
Implement and manage High Availability (HA) firewall configurations.
Manage web filtering, application filtering, and internet security policies.
Monitor network traffic, bandwidth utilization, and connectivity performance.
Troubleshoot DNS, DHCP, routing, switching, VPN, and ISP-related issues.
Support and manage firewall devices such as Fortinet, Sophos, Cisco ASA/Firepower,
and SonicWall.
Work on WAN technologies such as MPLS, SD-WAN, and leased line connectivity.
Maintain network documentation, IP addressing records, and firewall rule
documentation.
Required Technical Skills
Microsoft 365 Administration
Entra ID (Azure AD) Administration
Microsoft Intune Administration
Exchange Online Management
Conditional Access & MFA Configuration
DLP Policy Management
Mail Flow & Transport Rule Configuration
TCP/IP Networking
IPSec Tunnel VPN Configuration & Troubleshooting
VLAN Configuration & Network Segmentation
Routing & Switching
NAT, ACL & Firewall Policy Management
High Availability (HA) Configuration
Web Filtering & Application Filtering
DNS & DHCP Troubleshooting
Windows OS Administration & Desktop Support
Preferred Network Devices Knowledge
Fortinet Firewall
Cisco Catalyst Switches and Access Points
Preferred Certifications
CCNA (Preferred)
AZ-900
MS-102 Network+
MCSA
Soft Skills
Strong troubleshooting and analytical skills
Good communication and interpersonal skills
Ability to handle multiple incidents and priorities
Strong documentation and reporting skills
Customer-focused support approach
Ability to work under pressure and within SLA timelines