Experience
3 - 7 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Senior Support Engineer
Job Type
Not specified
Job Description
Han Digital Solution (P) is looking for Senior support Engineer to join our dynamic team and embark on a rewarding career journey A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services
Providing technical support to customers via phone, email, or chat
Identifying and diagnosing problems related to software products or services
Troubleshooting technical issues and providing solutions to customers
Documenting support issues and solutions to create a knowledge base for future reference
Identifying trends in support issues and working with product teams to address them
Escalating complex support issues to senior support teams or product development teams as needed Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before
Providing technical support to customers via phone, email, or chat
Identifying and diagnosing problems related to software products or services
Troubleshooting technical issues and providing solutions to customers
Documenting support issues and solutions to create a knowledge base for future reference
Identifying trends in support issues and working with product teams to address them
Escalating complex support issues to senior support teams or product development teams as needed Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before