IT Support Engineer

• Providing technical support and maintenance for the organization s IT systems, hardware, software, and network infrastructure.
• Troubleshooting technical issues, supporting end users, maintaining IT assets, and ensuring smooth day-to-day IT operations with minimum downtime.
• Local asset maintenance (based on aging and working condition and others ensuring workable assets & infrastructure in coordination with IT in HO.
• The resource will have dual reporting (locally at Chennai and to IT at HO).
• Assist in system upgrades, patch management, and antivirus updates.
• Monitoring and publishing downtimes, system performance and ensure endpoint security compliance.
• Troubleshoot LAN/WAN/Wi-Fi/VPN connectivity issues.
• Support network devices including switches, routers, and firewalls.
• Coordinate with internet service providers and vendors for issue resolution.
• Log and track incidents/service requests using ticketing tools.
• Ensure timely resolution of incidents as per SLA requirements.
• Coordinate hardware replacements and repairs.
• Vendor coordination Internal communication with finance-IT/supporting local team for IT requirements/central coordination with IT teams

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