IT Support Engineer
Location: Kerala, India (Remote)

Required Skills & Qualifications: Education:

Bachelors Degree in Computer Science, Information Technology, Computer Applications, or related field.
Relevant certifications such as CompTIA A+, Network+, Microsoft, Cisco, or ITIL are preferred.

Technical Skills:

Windows 10/11 and Windows Server administration.
Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint).
Active Directory and Group Policy Management.
Networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Hardware troubleshooting and system maintenance.
Remote desktop support tools.
Antivirus and endpoint security solutions.
IT ticketing systems such as ServiceNow, Jira Service Management, or Freshservice.

Experience:

2+ years of experience in IT Support, Desktop Support, or Help Desk roles.
Experience supporting enterprise users in a corporate environment is preferred.

Soft Skills:

Strong troubleshooting and analytical abilities.
Excellent verbal and written communication skills.
Customer-focused approach and problem-solving mindset.
Ability to prioritize tasks and work under pressure.
Team player with strong interpersonal skills.

Preferred Qualifications:

Experience with cloud platforms such as Microsoft Azure or AWS.
Knowledge of cybersecurity best practices.
Experience with IT asset management and endpoint management tools.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

IT Support Engineer

Job Description

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