Experience
7 - 8 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
IT Administrator
Job Type
ONSITE
Job Description
About the role:
We are looking for an expert in technical resolution for complex infrastructure challenges while overseeing the strategic lifecycle of software and hardware assets. One will administrate a modern tech stack (Okta, Jamf, Google Workspace) with a security-first mindset, ensuring system optimization and audit compliance. The role balances advanced troubleshooting with stakeholder management to align IT operations with organizational growth.
Responsibilities:
- Provide solutions to complex IT-related challenges within the organization.
- Provide L3 technical support for escalated issues and ensure timely resolution.
- Software Asset Management (SAM): Oversee the procurement, deployment, maintenance, and harvesting of software licenses; manage SaaS access and optimization via CloudEagle.
- Hardware Asset Management (HAM): Maintain sufficient inventory, track IT assets, and manage renewals for licenses, contracts, and AMCs.
- Administrate and optimize a diverse tech stack including macOS, Windows 10/11, Google Workspace, Okta, Jamf, Sophos, Cisco Meraki, Confluence, and JIRA.
- Perform regular IT audits to identify vulnerabilities and implement security fortifications.
- Analyze and troubleshoot complex problems to identify, recommend, and implement methods for the resolution and elimination of root causes.
- Stay current with trends in the constantly evolving information technology industry.
- Respond to and assist with IT issues while meeting customer service and response time (SLA) objectives.
- Strong alignment with the organizations goals and objectives.
- Ability to operate consistently with a security-first mentality.
Qualifications:
- Excellent skills in user IT infrastructure desktops, laptops, printers, smartphones, and meeting room technology.
- Deep understanding of computer systems, security, network/systems administration, cloud technologies, databases, and telecommunications.
- Advanced troubleshooting skills for both macOS and Microsoft Windows environments.
- Proven experience administering Google Workspace, Slack, Cisco Meraki, Antivirus (Sophos), MDM (Jamf/Intune), Zscaler, and Atlassian Suite (JIRA/Confluence).
- Exceptional written and verbal communication skills, with a focus on technical documentation and stakeholder management.
- Strong interpersonal skills and a "people-first" mindset required to manage expectations across the organization.
- Sound understanding of information security practices and IT systems.
- Experience with infrastructure security concepts (MFA, layered network security, DMZs, IPS, zero-trust, encryption, PAM, and security frameworks) is a plus.