IT Administrator

Job Summary

We are looking for an experienced Support Engineer to provide technical support for end-user devices, troubleshoot hardware and software issues, and ensure smooth IT operations. The candidate will act as the second level of support for IT Admin-related incidents and service requests.

Responsibilities

• Provide Level 2 technical support for desktops, laptops, mobile devices, printers, scanners, and other IT peripherals.
• Troubleshoot and resolve hardware, software, operating system, and application-related issues.
• Configure, deploy, and support end-user devices for new hires, existing employees, and replacement systems.
• Escalate complex technical issues to Level 3 or Platform/Infrastructure teams when required.
• Install, configure, upgrade, and troubleshoot Windows 10/11 and macOS devices.
• Install, configure, and support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Troubleshoot Outlook issues such as mailbox synchronization, profile corruption, connectivity, performance, and email configuration.
• Configure user profiles, email accounts, signatures, shared mailboxes, and calendar permissions.
• Manage operating system patches, updates, endpoint security, and compliance.
• Support device enrolment and management using Microsoft Intune, MDM, or equivalent endpoint management solutions.
• Support Microsoft Teams Rooms, video conferencing systems, cameras, microphones, speakers, and display devices.
• Ensure meeting room readiness and provide on-call support for executive meetings and critical business events.
• Diagnose and resolve LAN, WAN, Wi-Fi, VPN, and DNS connectivity issues.
• Perform basic network troubleshooting and assist with switch port configuration under guidance.
• Coordinate with Network teams for advanced troubleshooting and issue resolution.
• Perform basic monitoring of Windows/Linux servers for health, disk space, services, event logs, and backup status.
• Monitor virtual machines in VMware or Hyper-V environments and perform basic operational tasks such as starting, stopping, or restarting VMs.
• Escalate infrastructure or server-related issues to the appropriate support teams.
• Maintain accurate inventory records for laptops, desktops, monitors, printers, accessories, and other IT assets.
• Track asset allocation, movement, repair, return, disposal, and lifecycle activities.
• Manage stock levels, hardware procurement coordination, and support periodic asset audits.
• Ensure compliance with organizational asset management policies and documentation standards.
• Actively champion and implement the organization's policies on health safety, environment, energy, quality, information security, and business continuity, ensuring adherence to incident reporting, legal, and regulatory requirements.

Professional Skills

• Troubleshooting
• Analytical problem-solving
• Verbal communication
• Written communication
• On-call or after-hours support
• Microsoft 365
• Microsoft Intune
• Windows 10/11
• macOS

Preferred Certifications

• Microsoft 365 Certified: Endpoint Administrator Associate.
• Microsoft Certified: Modern Desktop Administrator (or equivalent).
• ITIL Foundation Certification.
• CompTIA A+.
• CompTIA Network+ (preferred).
• ITIL Foundation certification preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.