Inside Sales Executive

We are looking for a highly motivated and results-driven Inside Sales Executive to join our team in Bangalore. The ideal candidate will have 1-3 years of experience in sales, telecalling, or cold calling, with a strong background in IT.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Understand customer needs and provide information about the company's services.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Close sales and achieve quarterly quotas.
• Perform effective online demos for prospects.
• Engage with customers over the phone, addressing their needs and providing information.
• Maintain a friendly and professional demeanor while handling customer inquiries.
• Handle incoming calls from existing or prospective customers and provide assistance as needed.
• Actively participate in sales activities by identifying potential customers, generating leads, and converting prospects into clients.
• Develop a thorough understanding of the company's services, features, benefits, and pricing plans, staying updated on any changes or additions.
• Maintain and update customer databases with relevant information such as contact details, interactions, and sales progress, ensuring accuracy and completeness of customer records.
• Prepare reports on call logs, sales activities, and customer feedback, documenting important interactions and providing feedback.
• Build and maintain positive relationships with customers by providing exceptional service, resolving complaints promptly, and ensuring satisfaction.
• Adhere to company policies, scripts, and guidelines during customer interactions to maintain consistency and professionalism, ensuring compliance with relevant laws and regulations governing Tele-calling activities.
• Stay updated with industry trends, market competition, and advancements in the companys services and participate in training programs or workshops to enhance communication skills, sales techniques, and product knowledge.

• Graduates or PUC qualification is required.
• Minimum 1 year of experience in sales, telecalling, or cold calling.
• Strong sales and communication skills are essential.
• Ability to work in a fast-paced environment and meet targets.
• Experience in the IT industry is preferred.
• Familiarity with CRM software and sales management tools is an added advantage.