Experience
3 - 8 yrs
Job Location
Noida, India
Vacancy
1
Designation
Service Desk Analyst
Job Type
Not specified
Job Description
- Provide L1 IT support to Hebrew-speaking users via phone, email, chat, and ticketing tools.
- Diagnose and resolve issues related to Windows OS, Microsoft Office 365, Outlook, VPN, printers, and network connectivity.
- Perform user account management activities such as password resets and account unlocks using Active Directory.
- Log, categorize, prioritize, and resolve incidents and service requests within defined SLAs.
- Escalate unresolved issues to the appropriate support teams and track them through closure.
- Document troubleshooting steps and maintain accurate ticket updates.
- Deliver high-quality customer service while ensuring user satisfaction.
- Work effectively in a 24x7 rotational shift environment.
Required Skills
- Fluency in Hebrew Mandatory