Job Description
FC Lead / Warehouse Manager Fulfillment Center Operations
Experience: 5-10 Years
Function: Fulfillment Center Operations / Supply Chain
Industry: E-commerce / FMCG / Retail / Distribution / 3PL / Warehousing
Employment Type: Full Time
Job Summary
We are looking for an experienced FC Lead / Warehouse Manager to manage end-to-end operations of a Fulfillment Center. The candidate will be responsible for ensuring safe, accurate, timely and cost-efficient warehouse operations across B2B and B2C fulfillment.
The role will own the complete operational cycle including Inbound, GRN, Putaway, Inventory Management, Order Processing, Picking, Packing, Dispatch, Logistics Handover, Returns/RTV and Reconciliation.
Key Responsibilities
- Manage day-to-day end-to-end Fulfillment Center / warehouse operations.
- Manage inbound receiving, GRN, putaway, storage and inventory processes.
- Ensure inventory accuracy through cycle counts, stock audits and reconciliation.
- Manage PO/order processing, picking, packing and dispatch operations.
- Ensure high pick/pack accuracy and achievement of dispatch TAT and SLA.
- Coordinate with logistics partners / 3PLs for pickups, dispatches, returns and delivery issues.
- Manage returns, RTV and reverse logistics processes.
- Plan manpower, shifts and daily workforce allocation.
- Monitor productivity and control overtime and operational costs.
- Ensure proper warehouse zoning, space utilization and inventory segregation.
- Maintain FIFO/FEFO wherever applicable.
- Ensure 5S, housekeeping, safety and security standards across the warehouse.
- Ensure physical inventory and system inventory remain synchronized.
- Prepare daily/weekly/monthly warehouse MIS and KPI reports.
- Identify operational bottlenecks and drive corrective and preventive actions.
- Lead continuous improvement and process optimization initiatives.
Key KPIs
- Inventory Accuracy
- GRN Accuracy & TAT
- Fill Rate
- Pick / Pack Accuracy
- Dispatch TAT & SLA
- Inventory Leakage / Shrinkage
- Damage %
- Manpower Productivity
- Warehouse Space Utilization
- Return Processing TAT
- Operational Cost Control
Required Experience & Skills
- 5-10 years of experience in Warehouse / Fulfillment Center / Supply Chain Operations.
- Experience managing warehouse teams and large-scale warehouse operations.
- Strong understanding of inbound and outbound operations.
- Strong experience in inventory management and stock reconciliation.
- Hands-on experience with WMS / ERP systems.
- Strong Excel / Google Sheets skills.
- Strong manpower and productivity management skills.
- Good problem-solving and escalation-management capabilities.
- Experience in E-commerce / FMCG / Distribution / Retail / 3PL operations preferred.
Preferred
- Experience managing B2B and B2C fulfillment.
- Experience with multi-channel fulfillment.
- Experience with Vinculum or similar WMS.
- Experience with high-volume fulfillment centers.
- Experience working with channels such as Amazon, Flipkart, Blinkit, Zepto, Swiggy, BigBasket, Myntra or similar platforms.
- Experience managing 3PL operations.
Ideal candidate: A hands-on warehouse/FC leader with strong ownership of inventory, manpower, dispatch, productivity, systems and warehouse discipline.