Job Description
Role & responsibilities
The Warehouse & Order Manager will oversee the entire warehouse operations including stock management, order processing, pickpack–dispatch operations, returns handling, and coordination with courier partners. The candidate must have strong knowledge of e-commerce operations, Shopify, marketplace portals, and inventory systems. This role requires leadership, attention to detail, and high accuracy—especially important for jewellery SKU management.
Key Responsibilities
1. Order Fulfilment & Dispatch
- Manage daily e-commerce orders from Shopify and marketplace platforms (Amazon, Flipkart, Myntra, etc.).
- Ensure timely pick, pack, and dispatch with high-quality packaging aligned with BlingBag standards.
- Coordinate with courier partners (Delivery, Blue Dart, Shadow fax, etc.) for pickups and deliveries.
- Track order statuses, solve delays, and troubleshoot courier issues.
- Maintain 100% order accuracy to minimize returns and customer complaints.
2. Warehouse & Inventory Management
- Oversee entire warehouse operations—storage, housekeeping, workflows, and safety.
- Manage inventory in/out, stock placement, and SKU-level organisation for jewellery items.
- Conduct regular stock audits, cycle counts, and reconciliation with system inventory.
- Identify slow-moving/fast-moving SKUs and report to management.
- Ensure complete hygiene, safety, and theft-prevention protocols.
3. E-commerce Operations & Shopify
- Manage Shopify backend for order monitoring, tagging, inventory updates, and fulfilment status.
- Upload and update stock across all online platforms.
- Coordinate with listing/content teams for new launches and stock adjustments.
- Monitor payment statuses, COD verification, and fraudulent order checks.
- Have knowledge of bulk fulfilment apps, invoicing tools, and warehouse software.
4. Returns & Exchange Management
- Handle customer returns, QC checking, and restocking procedure.
- Maintain detailed records of damaged, lost, or defective pieces.
- Coordinate with customer support for timely resolution.
5. Team Management & Process Optimization
- Supervise warehouse assistants, pickers/packers, and ensure smooth workflow.
- Train staff on packing quality, SKU handling, and safety standards.
- Create SOPs for warehouse processes to improve speed and accuracy.
- Monitor KPIs such as order accuracy, dispatch time, inventory health, and productivity.
Required Skills & Qualifications
Experience
- Graduate in any stream
- 3–6 years of experience in warehouse, order management, or e-commerce operations (preferably jewellery, fashion, beauty, or small-item product categories).
- Strong hands-on experience with Shopify and e-commerce backend systems.
Technical Competencies
- Knowledge of fulfilment software, barcode systems, and inventory management tools.
- Experience with courier aggregators (Shiprocket, NimbusPost, Pickrr, etc.).
- Strong command over Excel/Google Sheets for reports and data handling.
Operational Strengths
- Extremely organised and detail-oriented—especially for small SKU management in jewellery.
- Ability to manage high order volumes and multi-platform fulfilment.
- Problem-solving mindset for dispatch issues, courier concerns, and inventory discrepancies.
- Ability to lead, train, and manage warehouse staff efficiently.