Executive/Senior Executive - Customer Support Process

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve complaints and concerns with empathy and understanding.
• Collaborate with internal teams to improve processes and procedures.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

• Minimum 2 years of experience in customer support or a related field.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Experience with CRM software and other customer support tools.
• Ability to adapt to changing situations and priorities.
• Any Graduate degree is required.

Vyapar Infotech is a leading company in the industry, committed to providing exceptional customer experiences and building long-term relationships with its clients.

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