Job Description
WE ARE HIRING: CUSTOMER CARE EXECUTIVE
Join a leading Automobile Showroom in Panjim!
- Location: Campal, Panjim
- Education: Any Graduate
- Experience: Freshers & Experienced both welcome
- Salary Structure: Freshers: ?15,000 / month; Experienced: ?18,000 / month
- (Plus attractive monthly incentives)
- Requirements: Good communication skills & pleasant personality
- Immediate Interview Selection & Joining
We are seeking a Customer Care Executive to deliver outstanding customer support through phone, email, chat, and other communication channels. The role involves handling customer inquiries, resolving complaints, processing service requests, and maintaining accurate customer records. Responsibilities include providing product information, escalating complex issues, following up on customer concerns, and ensuring customer satisfaction. The candidate should possess excellent communication, problem-solving, and interpersonal skills. Strong computer proficiency, attention to detail, and the ability to work in a fast-paced environment are essential. The ideal candidate will contribute to improving service quality while maintaining company standards and achieving customer service performance goals.
- Handle customer inquiries through multiple channels.
- Resolve complaints professionally and promptly.
- Maintain accurate customer records.
- Provide product and service information.
- Escalate complex issues when necessary.
- Follow up on customer requests.
- Meet customer service performance targets.
- Ensure high levels of customer satisfaction.