Experience
10 - 15 yrs
Salary (CTC)
₹33.3L - ₹41.8L
Job Location
Mumbai, India
Vacancy
1
Designation
Director of Operations
Job Type
Not specified
Job Description
What does a Global Director of Operations really doThink of yourself as the strategic architect of our global delivery. In Global Operations, we'don t just manage teams; we'design the standards that allow them to thrive across borders. We are a ridiculously good company, and this role ensures that whether a client is supported in Manila, Bogot , or Mumbai, they receive the exact same world-class experience.
Imagine yourself going to work with one thing on your mind: Driving best in class Governance and Innovation. You aren t just overseeing a campaign; you are the primary strategic partner for our clients, working alongside Client Services to guide the long-term health and evolution of the account.
As Global Director of Operations, you will:
- Drive Global Governance: Establish and lead the operating rhythm (Monthly/Quarterly Business Reviews) to ensure cross-regional alignment and accountability.
- Act as the Strategic Client POC: Serve as the primary operational point of contact for the client, translating high-level business goals into actionable operational strategies across all global sites.
- Standardize Excellence: Ensure "One TaskUs" consistency by identifying best practices in one region and scaling them globally to minimize performance variance.
- Enable Innovation: Lead the Innovation Council for your accounts, leveraging data-driven insights to recommend process improvements, AI integrations, and cost-saving efficiencies.
- Oversee Performance Health: Act as the ultimate escalation point for global performance issues, utilizing the Intelligent Alert System (IAS) to ensure regional teams resolve compliance and KPI gaps within 48 72 hours.
- Collaborate Cross-Functionally: Partner closely with Client Services, Finance, and Recruitment to ensure the account is profitable, growing, and meeting its contractual SOW obligations.
- Guide Strategic Direction: Instead of managing daily staffing, you will provide strategic guidance to regional Operations Managers to ensure they are meeting global standards.
Do you have what it takes to become a Global Director of Operations
Requirements:
- At least 10 years in BPO Operations with Senior Management experience.
- Proven ability to build and maintain high-level client relationships as a trusted advisor and service provider.
- Experience overseeing large-scale accounts (500+ FTEs).
- Strong ability to interpret complex data from multiple sources to identify trends, outliers, and opportunities for optimization.
- Exceptional verbal and written communication skills; must be comfortable presenting to C-suite stakeholders.
- High proficiency in Google Suite and experience with data visualization tools (eg, PowerBI) and centralized operating models.
- A professional, resilient, and proactive attitude with a focus on "leading through influence" rather than direct command-and-control.