Job Description
Role & responsibilities
Job Title:-Desktop Support
Location:- Chennai
Work Mode:- Work from office
As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as investigation and restoration efforts. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Develop a thorough understanding of IT production systems to effectively support incident resolution.
Execute assigned tasks with attention to detail and maintain high-quality service delivery.
Collaborate with team members to identify recurring issues and contribute to continuous improvement.
Communicate clearly and professionally with stakeholders to provide timely updates on incident status.
Follow established processes and guidelines to ensure consistent and reliable IT service management."