Customer Support Executive

Roles and Responsibilities :

• Manage customer complaints and escalations in a timely and professional manner to ensure high levels of customer satisfaction.
• Provide excellent customer support by resolving issues promptly, empathizing with customers' concerns, and offering solutions that meet their needs.
• Collaborate with internal teams to resolve complex issues and implement process improvements to enhance overall efficiency.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 4-9 years of experience in BPO/Call Centre environment handling international voice processes.
• Strong understanding of complaint management principles and practices.
• Excellent communication skills for effective interaction with customers over phone calls.
• Ability to work under pressure and prioritize tasks efficiently.