Job Description
Job description:
Job Title: Customer Service Associate - International Voice Support
Location: DLF, Gachibowli, Hyderabad
Work Mode: Work From Office (WFO)
Transportation: 2-way free cab facility (Upto 25KM with in the radius of DLF)
About the Role: We are looking for dynamic and customer-oriented professionals for our International Voice Support team. This role involves assisting global customers over voice calls and delivering high-quality service.
Key Responsibilities:
Handle inbound/outbound international customer calls.
Provide prompt and accurate resolutions to customer queries.
Record all customer interactions in the CRM system.
Identify issues and escalate them appropriately.
Meet daily/weekly performance metrics such as quality scores and CSAT.
Maintain professionalism and adhere to process guidelines.
Required Experience & Skills:
Minimum 1 year experience in customer service, preferably in the international voice process.
Excellent verbal communication skills in English.
Strong customer-handling and problem-solving skills.
Ability to adapt to rotational shifts and fast-paced environments.
Eligibility:
Undergraduates and Graduates can apply.
Must be willing to work from the office in DLF, Hyderabad.
Shift & Work Schedule:
24/7 rotational shifts
5 working days, 2 rotational week-offs
Comfortable working in night shifts (as per business requirement)
HR:- Deepti Mehla
Deepti.Mehla@teleperformance.com
9311571238