Job Description
Location: Gurugram, India
Job level: Allianz Associate
Minimum Requirements:
- Post-secondary education coupled with a minimum of 4 years' experience in a call center setting
- Minimum 2 years leadership experience
Key responsibilities/What you do:
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Supervise, coach and develop a team of associates to ensure the efficiency of the department, satisfaction of customers and clients, and to maximize team performance
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Hold regular one-on-one and team meetings; contribute to team engagement
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Actively manage performance; identify training needs and provide post-training support
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Distribute assignments and coordinate work activities
Recognize and recommend operational improvements
Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted, and new staff are recruited on time
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Ensure effective use of resources and knowledge
Monitor calls to ensure adherence to procedures and customer service standards
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Manage high profile cases
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Log in and take calls when required
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Possess problem-solving, interpersonal and phone etiquette skills
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Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction
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Excellent leadership and motivational skills required including demonstrated ability to coach and provide feedback to others
Key benefits/What we offer:
Our employees play an integral part in our success as a business
We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs
All that in a global environment where international mobility and career progression are encouraged
Caring for your health and wellbeing is key priority for us
This is why we build Work Well programs to provide you with peace of mind and give you flexibility in planning and arranging for a better work-life balance
Apply now:
Register/login to our application system and fill out the application form
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