Customer Support Executive

Role & responsibilities

• Respond to customer inquiries via phone, email, chat, and social media promptly and professionally.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Stay updated on product knowledge and company policies to provide accurate and timely information.
• Collaborate with team members and other departments to ensure overall customer satisfaction.

Preferred candidate profile

• Excellent communication and soft skills
• Experience with customer support software, databases, and tools.
• Strong problem-solving skills and the ability to think analytically.
• Ability to work independently and as part of a team.
• Patience and the ability to remain calm under pressure.
• Multilingual abilities are a plus.
• Flexibility in shifts