Experience
Up to 2 yrs
Salary (CTC)
₹3.1L - ₹3.4L
Job Location
Amritsar, India
Vacancy
1
Designation
Customer Service Assistant
Job Type
ONSITE
Job Description
JOB PROFILE
Job title
Customer Service Assistant
Reward level: Associates 2
Reporting to: Commercial Manager/ Store Manager
Qualification:
- Essential
- Preferred
Minimum 12th Pass
Any Graduate
Key Deliverables
(Essential functions Responsibilities of the Job)
: As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:
- Greet Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
- Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.
Store Standards:
- Support Visual Merchandising: Help maintain the store's appearance by following guidelines for product displays.
- Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.
Basic Operations:
- Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
- Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.
Growth Learning:
- On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.