Customer Care Assistant -DMART Head Office (Thane)

Responsibilities :

• Receiving customer complaints through phone, mails & website.
• Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors.
• If complaints are critical or require any further clarification need to speak with the customers & store managers.
• Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis.
• Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team
• Active follow up with internal cross functional teams to resolve customer complaints
• Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wise

Requirement :

• 2-5 years experience in customer handling role
• Education Background – Graduation
• Excellent Written and Oral Communication Skills (Good command over English)
• Good understanding of MS Word and MS Excel
• JOB LOCATION : Tiffany Bldg, Hiranandani Estate, Thane (DMART Head Office)

Interested candidates can share their updated resumes on prasanna.dalvi@dmartindia.com