Job Description
Job brief
We are looking for a Guest Relations Executive to provide high-quality service to our customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you ll serve as a primary point of contact for our customers.
Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Responsibilities
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Manage front desk tasks assigned to you
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to General Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
Diploma or BSc/BA in Hospitality Management is preferred