Experience
1 - 4 yrs
Job Location
Sahibzada Ajit Singh Nagar, India
Vacancy
1
Designation
Collection Specialist
Job Type
ONSITE
Job Description
Job Description:
About the Role
Job Requirements
Qualifications Experience
Why Join Fusion CX
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About the Role
As a Customer Service Associate Collections, you will be responsible for contacting customers to follow up on outstanding debts and supporting resolution through professional and effective communication. This role requires confidence, clarity in communication, and the ability to handle customer conversations in a respectful and solution-oriented manner.
Key Responsibilities - Contact customers to follow up on outstanding payments and dues
- Communicate clearly and professionally to resolve payment-related queries
- Maintain accurate records of customer interactions and payment commitments
- Follow defined processes and compliance guidelines during customer interactions
- Ensure timely follow-up on pending cases and commitments
- Meet performance metrics related to call handling, recovery targets, and quality standards
Job Requirements
Qualifications Experience
- Minimum qualification: 12th Pass (XII)
- Prior experience in collections, customer service, or call center roles is an advantage
- Freshers with good communication skills may also be considered
- Strong verbal communication and negotiation skills
- Ability to handle customer conversations confidently and professionally
- Basic understanding of collections or recovery processes
- Ability to work in a target-driven environment
- Good listening and problem-solving skills
Location: Mohali, Punjab, India
Work Mode: Work From Office (WFO)
Work Mode: Work From Office (WFO)
Why Join Fusion CX
If you are exploring customer service jobs in Mohali, call center collection jobs in Mohali, or job vacancies in Mohali for freshers, Fusion CX offers:
- A structured and supportive work environment
- Opportunities to build a career in collections and customer service
- Performance-driven growth and development
- A collaborative team culture
Start your journey with one of the growing BPO companies hiring in Mohali and develop your career in customer service and collections. Apply now!
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