Experience
2 - 5 yrs
Salary (CTC)
₹1.7L - ₹2.3L
Job Location
Gurugram, India
Vacancy
1
Designation
Sales Executive
Job Type
ONSITE
Job Description
As a Customer Service Associate supporting sales operations, you will communicate with customers, manage assigned leads end-to-end, and keep stakeholders updated on the progress of each case. This role is ideal for candidates seeking a customer service job in a sales-driven process, requiring clarity, accuracy, and the ability to deliver solutions within defined timelines. You will ensure compliance with SOPs while maintaining an excellent customer experience across both inbound sales and lead generation tasks.
Key Responsibilities
- Manage assigned leads from start to finish and provide timely updates to stakeholders.
- Deliver quick and accurate resolutions within the specified TAT.
- Maintain adherence to all standard operating procedures and process guidelines.
- Keep updated knowledge of systems, workflows, and product information.
- Handle inbound inquiries, explain solutions, and support customer decision-making.
- Perform multiple tasks efficiently and adjust quickly within short timelines.
- Build rapport with customers and internal teams for smooth coordination.
- Apply active listening, problem-solving, and customer-first decision-making.
- Maintain accurate documentation and follow up on all assigned cases.
- Note: Responsibilities may evolve based on business needs.
Education:
Under-Graduate: Minimum 6 months of sales or customer service experience (automobile or BPO industry preferred).
Graduate: Freshers and experienced candidates may apply.
Graduate: Freshers and experienced candidates may apply.
Skills Required:
- Strong verbal and written communication skills.
- Active listening and analytical problem-solving.
- Ability to build rapport with customers and colleagues.
- Clear and concise articulation of ideas and solutions.
- Customer-centric approach with strong listening ability.
- Ability to multitask and perform under short timelines.
- Flexible to work in shifts and rotational weekly offs.
Work Details:
- Work Type: WFO
- Shifts: As per business requirements
- Process: Lead Generation & Inbound Sales
- Positions: Multiple openings
Fusion CX provides a professional environment where your sales and service skills can expand meaningfully.
- Work across lead generation and inbound sales workflows.
- Build confidence in structured calling, customer interaction, and sales processes.
- Access mentorship, coaching, and continuous skill development.
- Be part of a supportive team that values performance and collaboration.
- Grow your career through stable Gurgaon job opportunities within an expanding sales-support environment
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.