Job Description
AR Collections
About this Role
We are seeking a detail-oriented and proactive Collections Analyst to join our Credit to Collections team in Ahmedabad. This role is pivotal in managing outbound customer communications, resolving outstanding balances, and ensuring timely collections. The ideal candidate will bring strong accounting knowledge, excellent communication skills, and a customer-centric approach to support our finance operations and enhance cash flow efficiency.
What you will do
- Conduct outbound calls to customers to resolve outstanding balances and ensure timely collections.
- Maintain accurate documentation of customer interactions and update account information.
- Collaborate with internal teams including Accounts Payable, Treasury, and local market stakeholders to resolve customer issues.
- Prepare and analyse reports such as daily cash positions, invoicing volumes, debtor ageing, and month-end AR reports.
- Ensure compliance with audit requirements, SOX controls, and internal AR policies.
- Support local markets with timely and accurate information to enhance customer experience.
- Contribute to process improvements using automation and lean methodologies to reduce costs and improve efficiency.
- Adhere to organisational objectives, KPIs, and turnaround times (TAT).
Who you are
- A graduate or postgraduate in Finance, Commerce, or a related field (B.Com/Masters/Diploma in Finance).
- Experienced in Order to Cash processes, particularly in collections and basic accounting principles.
- Proficient in Microsoft Excel for reconciliations and report generation.
- Skilled in ERP systems such as Oracle or SAP.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills with a customer-first mindset.
- Familiar with B2B customer interactions and debt collection processes.
- Able to work independently, manage multiple priorities, and collaborate across teams.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
Whats in it for you
- Opportunity to work in a global shared services environment with exposure to cross-functional teams.
- Be part of a team that drives financial performance and contributes to business growth.
- Gain experience in process optimisation and automation initiatives.
- Engage with a diverse set of stakeholders across geographies.
- Contribute to a culture that values transparency, collaboration, and continuous improvement.
What skills you will learn
- Advanced proficiency in ERP systems and Microsoft Office tools.
- Enhanced communication and stakeholder management skills.
- Practical application of lean and Six Sigma methodologies.
- In-depth understanding of the end-to-end Order to Cash process.
- Techniquesfor effective debt collection and cash flow forecasting.