Experience
3 - 6 yrs
Job Location
India
Vacancy
1
Designation
Citrix Administrator
Job Type
Not specified
Job Description
Citrix Admin
Location: Remote
Type: Full Time
Experience:
Openings: 2
Who We Need
Citrix Admin.
Roles and Responsibility
- Administer, maintain, and support Citrix Virtual Apps & Desktops environments in enterprise production setups.
- Manage and support Windows Server, Active Directory, VMware, and virtualization infrastructure supporting Citrix services.
- Perform Level 2 troubleshooting and provide Level 3 support when required.
- Conduct root cause analysis (RCA) and implement permanent fixes or workarounds to ensure business continuity.
- Install, configure, upgrade, and maintain Citrix infrastructure, Windows servers, and virtualization platforms.
- Manage hardware platforms including Cisco UCS, HP Blade, and Dell servers.
- Perform change management activities, including implementation plans, rollback plans, risk assessments, and documentation.
- Execute planned maintenance, patching, upgrades, and emergency changes for Citrix and Windows environments.
- Ensure infrastructure is monitored effectively and all systems are integrated with monitoring tools.
- Fulfill incident, service request, and problem management activities within SLA/OLA commitments.
- Implement operating system and infrastructure security hardening in accordance with organizational security policies.
- Monitor system availability, performance, and capacity, and generate utilization reports.
- Perform hardware and software upgrades across virtualization and Citrix environments.
- Maintain technical documentation, SOPs, RCA reports, handover documents, and post-incident reviews.
- Coordinate with hardware and software vendors (Microsoft, Citrix, VMware, HP, Dell, Cisco) for issue resolution.
- Drive automation, process improvements, and operational optimization initiatives.
- Participate in infrastructure projects, migrations, and technology upgrades.
- Perform backup, recovery, and disaster recovery activities using native and third-party tools.
- Support out-of-hours maintenance activities, including server reboots and health checks.
- Work collaboratively with regional and global teams while adhering to ITIL processes.
Requirements
- Citrix Administration
- Administration of Citrix Virtual Apps & Desktops (XenApp/XenDesktop).
- Citrix infrastructure installation, configuration, maintenance, and troubleshooting.
- Citrix StoreFront, Delivery Controllers, Citrix Studio, Director, and License Server administration.
- Publishing applications and desktops.
- Citrix policies, user profile management, and session management.
- Citrix performance tuning and troubleshooting.