Experience
1 - 4 yrs
Job Location
Gurugram, India
Vacancy
1
Designation
Support Engineer
Job Type
Not specified
Job Description
Responsibilities
- Taking calls from Hotel Staff members and dispatched technicians.
- Adhering to company policies on attendance and use of phone codes.
- Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.
- Communicating with clients and internal GuestTek s departments.
- Co-operating within the team to ensure all calls are answered within SLAs.
- Other related duties as assigned by Global Services Management Team.
- RF distribution
- Troubleshooting technical problems
- Working closely with internal departments
- Achieve KPIs set by management team.
Qualifications
- Must be able to speak and write in fluent English.
- Degree in Computer science or relevant field or work experience in a similar field.
- Excellent communication both verbal and written in English and good interpersonal skills
- Good understanding of business supported
- Available to cover shifts supporting a 24/7/365 operation.
- Strong communication skills and understanding of the business supported.
- Must demonstrate knowledge of Procentric, DirectTV, Com2000/3000, LG, DOCSIS, Multicast and Coax Distribution
- Knowledge in RF Transmission and MATV Distribution.
- Must demonstrate problem solving skills.
- Relevant Networking/IT certification is an asset
- Linux knowledge is an asset.
- Understanding GuestTek proprietary products is an asset.