Experience
3 - 5 yrs
Salary (CTC)
₹4.7L - ₹5.8L
Job Location
Bengaluru, India
Vacancy
1
Designation
Support Engineer
Job Type
ONSITE
Job Description
Educational Requirements
Bachelor of Engineering, Bachelor Of Technology, Master Of Engineering, Master Of Technology, Master Of Comp. Applications
Service Line Engineering Services
Responsibilities - Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling
- Perform advanced troubleshooting using logs and traces
- Conduct root cause analysis and implement fixes
- Troubleshoot calling audio video and connectivity issues
- Work with cross functional teams
- Team Usage Reporting
- Analyze SIP RTP ICE protocols
Microsoft Teams architecture and Licensing knowledge
VoIP protocols including SIP and RTP, Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages
Networking fundamentals such as TCP IP DNS QoS
Log analysis and troubleshooting tools
CQD-strong knowledge on troubleshooting call quality issues.
Hands on experience on Teams features- Auto attendant and Call queue. Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies
Overview of Entra and Exchange
Preferred Skills: - Domain->Telecom->PSTN SS7 Protocols
- Foundational->Product Engineering->Product Support->L2
- Foundational->Information Security->Information Forensics->TCP Flow
- Technology->Cloud Platform->Modern Workplace Transformation Services->Microsoft Teams
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.