Experience
3 - 7 yrs
Salary (CTC)
₹5.9L - ₹6.9L
Job Location
Bengaluru, India
Vacancy
1
Designation
Associate Program Manager
Job Type
Not specified
Job Description
Associate Program Manager Learner Success & Program Operations
Location: Bangalore (HSR Layout) – Work From Office
Shift: US Timing (Rotational) | 5 days/week, weekend availability required
Experience: 3–7 years
Note: Looking for candidates based in Bangalore only (Work From Office).
HR Contact: Binoy Raphael / Email- binoy.raphel@simplilearn.net/ Phone - 8157891350
About the Role:
We're hiring a dynamic Associate Program Manager to drive learner engagement and manage end-to-end delivery of online education programs in partnership with global universities.
Key Responsibilities:
- Own learner experience across assigned cohorts; resolve escalations via email, tickets & calls
- Coordinate inductions and ensure seamless delivery of live classes, assessments & projects
- Monitor attendance, participation & completion; drive proactive interventions
- Leverage AI-powered dashboards to identify at-risk learners
- Track key metrics: CSAT/NPS, completion & retention rates
- Manage Slack channels across cohorts
Requirements:
- Bachelor's degree (Master's preferred)
- 3–7 yrs in customer success, operations, or online education
- Strong communication & conflict-resolution skills
- Exposure to LMS, Zoom, Salesforce or similar tools
Good to Have:
- EdTech / Executive Education background
- Domain exposure to Data & AI or Tech programs
- Experience managing global/US learners