Experience
Up to 4 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Customer Experience Associate
Job Type
ONSITE
Job Description
Job Information
- Number of Positions: 3
- Job Type: Full time
- Industry: ITES
- Work Experience: 2 - 4 years
- Salary: As per Industry Standards
- City: Chennai
- Province: Tamil Nadu
- Country: India
The job roles and responsibilities are:
- Respond to customer inquiries via chat and email in a timely and professional manner
- Provide expert guidance and support to chat, email and whatsapp support agents
- Resolve complex customer inquiries and escalations
- Develop and maintain knowledge base articles and resources
- Conduct training sessions for new and existing team members
- Analyse support trends and provide recommendations for process improvements
- Stay updated with industry trends, best practices, and regulations
- Collaborate with stakeholders to identify areas for improvement and implement solutions
- Collaborate with other departments to ensure a seamless customer experience
- Ensure compliance with company policies and procedures
- Participate in meetings, workshops, and training sessions as required
- Maintain accurate documentation and records related to the subject matter
Years of Experience: 2 - 5 years
The candidate should have the below skill sets:
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening
- Ability to multitask, prioritise, and manage time effectively
- Ability to work under pressure
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Excellent analytical skills