Experience
2 - 6 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Senior Technical Engineer
Job Type
Not specified
Job Description
- Provide technical support for Android and iOS POS systems, including payment devices such as EMV, NFC card readers, and PIN pads.
- Troubleshoot POS software, hardware, and peripheral devices to ensure smooth operation.
- Diagnose and resolve retail network issues (LAN, WAN, TCP/IP, VPNs, Firewalls) promptly.
- Handle payment transaction, settlement, and connectivity issues efficiently.
- Perform device provisioning, configuration, and MDM management with precision.
- Offer remote troubleshooting support to field devices and analyze system logs to identify root causes.
- Document troubleshooting steps and maintain knowledge base articles.
- Collaborate with Level 1, Level 2, Level 3 teams and external vendors, ensuring issues are resolved within defined SLA timelines while maintaining clear and professional communication with clients throughout the issue resolution process.
Job Requirements
- Knowledge of POS systems and payment processing workflows is essential.
- Understanding of EMV, NFC, card payment devices, and networking basics (LAN/WAN, TCP/IP, VPN, Firewalls) is required.
- Experience with Android & iOS device support, log analysis, and troubleshooting is necessary.
- Familiarity with MDM tools and remote support tools is expected.
- Good communication skills (verbal & written), strong interpersonal and customer-handling skills, problem-solving and analytical mindset, and the ability to work in a fast-paced support environment are vital.
- Must be flexible to work in rotational shifts, including night shifts, and function effectively as a team player with strong coordination skills.