Application Support Engineer

Job Description

Position: Application Support Engineer

Department: Information Technology (IT)
Experience: 3-8 Years (SAP B1)
Location: Ernakulam, Kerala

Responsibilities

• Ensure the stability, performance, availability, and reliability of software applications across Oriental Group.
• Provide business analysis, strategic planning, and information architecture to support organizational objectives.
• Define and establish the direction for identifying, tracking, and analyzing business information to facilitate informed decision-making.
• Support the implementation, customization, and basic configuration of SAP Business One (SAP B1), Zoho, Fab app, CRM and other applications to meet business requirements.
• Develop and deliver end-user training programs and prepare user manuals to ensure effective system adoption.
• Coordinate with stakeholders to manage expectations and align business objectives throughout SAP B1 and CRM implementation and enhancement projects.
• Effectively manage changes in business strategies and project plans while ensuring minimal disruption to operations.
• Gain and maintain a comprehensive understanding of the business processes and workflows of Oriental Metals Group and its subsidiary companies.
• Supervise business process analysis, functional design, and solution development activities.
• Prepare detailed functional requirement documents to support application design and development.
• Oversee application development, testing, deployment, and post-implementation support activities.
• Plan and execute data migration and data conversion activities, including test data preparation and validation.
• Lead system testing activities, including test planning, execution, defect tracking, and user acceptance testing (UAT).
• Coordinate the integration of non-SAP applications with SAP Business One and CRM systems to ensure seamless data flow and business continuity.