Zonka Feedback

Zonka Feedback

SaaS
51-200 employees

Overview

Zonka Feedback is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback to improve customer experience. It offers various survey types, feedback channels, and reporting features to enable businesses to understand customer sentiment and drive positive change.

About Us

Zonka Feedback is a comprehensive customer experience management platform designed to help businesses of all sizes gather, analyze, and act upon customer feedback. The platform offers a wide range of tools for creating and distributing surveys, analyzing responses, and tracking customer satisfaction. Zonka Feedback aims to empower businesses to improve customer loyalty, reduce churn, and drive revenue growth through effective feedback management.

Vision

To be the leading customer feedback platform that helps businesses create exceptional customer experiences.

Mission

To empower businesses to improve customer experience and drive growth through effective feedback management.

Culture

Zonka Feedback fosters a customer-centric and data-driven culture. The company emphasizes innovation, collaboration, and continuous improvement. They value employee growth and provide opportunities for professional development. They prioritize building strong relationships with customers and partners.

Headquarters

Gurugram, Haryana

Specialties & Industries

Customer Feedback ManagementSurvey SoftwareCustomer Satisfaction (CSAT)Net Promoter Score (NPS)Customer Effort Score (CES)Feedback AnalyticsCustomer Experience (CX)Online SurveysOffline SurveysMobile SurveysReporting & AnalyticsIntegrations.Software DevelopmentMarTechB2BProduct Based CompanyData Science